To be able to access some of the Services, the Customer needs to create a user account by following Forento's instructions (in the sign-up process) and thereby providing the information requested. The Customer is responsible for ensuring that any information provided by the Customer when creating the user account or otherwise using the Services, or which is otherwise shared with Forento, is correct and complete, and for having the right to share it.
The Customer is responsible for entering into suitable agreements with End-Users (including in order for the Customer to fulfil its/his/her obligations under applicable law, such as consumer protection laws), and, where applicable, for its compliance with the General Data Protection Regulation (EU 2016/679) ("GDPR") and other applicable data protection regulation in connection with its/his/her own processing of personal data. For such purposes, the Customer may use any templates as provided by Forento from time to time. However, any such templates are used at own risk and Forento shall have no responsibility for the Customer's compliance with applicable laws.
Forento offers certain Services subject to payment of fees. All payments shall be made in USD. The current fee structure is set forth on Forento's website: forento.io/pricing Forento retains the right to amend the price list and payment terms in accordance with Section 7.
Any late payment shall accrue interest according to the Swedish Interest Act (1975:635). In the event of non-payment by Customer, Forento retains the right to inactivate Customer's account and stop providing the Services to the Customer.
Customer acknowledges and agrees that if the purchase is subject to recurring charges, then the charging of the payment method shall be done on a recurring basis without requiring Customer's prior approval for each recurring charge. Customer has the right to notify Forento of cancellation.
Forento may, from time to time, provide certain campaigns and/or offer the Customer discounts (each such referred to as an "Offer"). Offers may only be exercised in accordance with the terms provided as part of the Offer, and the Customer undertakes not to misuse (for instance, where applicable, take actions be able to use an Offer several times), or breach or try to circumvent the terms of an Offer.
Forento maintain the right to change the terms of an Offer at any time (however not in relation to purchases already confirmed), without prior notice to the Customer.
Forento may from time to time offer a website building solution and thereto related services through a third-party service provider, Soft Construct LLC ("Ucraft"). The Customer may, by following the instructions in the Services, subscribe for Forento's provision of a website and/or thereto related services to the Customer. If the Customer subscribes for such services, this shall be considered as the Customer's request for Forento to purchase and administrate such services on behalf of the Customer. In relation to Ucraft, Forento is bound by the following Terms and Conditions:ucraft.com/terms-and-conditions. By subscribing for a website solution and/or thereto related services as offered by Ucraft, the Customer undertakes to, in relation to Forento, be bound by the rights and obligations of Forento as set out in such terms applicable between Forento and Ucraft.
Forento may from time to time offer the purchase of domain names and thereto related products/services through a third-party service provider, Name.com, Inc. ("Name.com"). The Customer may, by following the instructions in the Services, subscribe for Forento's provision of a domain name and/or thereto related products/services to the Customer. If the Customer subscribes for such products/services, this shall be considered as the Customer's request for Forento to purchase and administrate such products/services on behalf of the Customer or, as applicable, a request to be forwarded by Forento to Name.com. In relation to Name.com, Forento or the Customer is bound by the following policies and agreements: name.com/policies/legal (as applicable). By subscribing for a domain name and/or thereto related products/services as offered by Name.com, the Customer undertakes to, as applicable, in relation to Forento, be bound by the rights and obligations of Forento as set out in such terms applicable between Forento and Name.com (this does however not apply to the extent the Customer enters into an agreement directly with Name.com).
In the event the Customer is a consumer (according to the definition in the Swedish Act on Distance Contracts and Off-Premises Contracts (2005:59) (Swedish: distansavtalslagen)) (hereinafter "consumer"), the provisions of this section 6 shall apply.
If the consumer starts using the Services, the consumer thereby accepts that the right of withdrawal according to the paragraph above is waived. Notwithstanding this, the consumer may still terminate the Agreement in accordance with section 12 below.
If the consumer withdraws from his/her purchase, the consumer shall inform Forento of its decision thereof by completing the form to be found here or by using the form available at the Swedish Consumer Agency's (Swedish: Konsumentverket) website (konsumentverket.se; "Ångerblankett").
If the consumer withdraws from his/her purchase in accordance with this paragraph and has the right to do so, Forento shall, where applicable, reimburse the consumer for any payments received from the consumer. The consumer is not entitled to any reimbursement if the consumer has accessed the Services during the Withdrawal period.
For the avoidance of doubt, any such updates, amendments and modifications (including in relation to price increases), may apply in relation to a certain Customer only.
In some cases, Forento will process personal data on behalf of the Customer in the capacity of data processor. In such case, the parties undertake to take all actions necessary for compliance with the General Data Protection Regulation (EU 2016/679) ("GDPR") and other applicable data protection regulation. This may include the entering of a data processing agreement. Unless otherwise agreed between the parties, they shall, where applicable, be deemed to have entered into the personal data processing agreement attached hereto, in connection with the conclusion of the Agreement.
The warranties and limitation of liability provisions of this section 9 apply to the fullest extent possible under applicable law (subject to clause 13.1). More favourable terms may apply in relation to Customers who are consumers (as set forth in the Swedish Consumer Sales Act (2022:260) (Swedish: konsumentköplagen) and/or the Swedish Consumer Services Act (1985:716) (Swedish: konsumentjänstlagen)).
The Services are provided without warranty of merchantability or fitness for a particular purpose or any other warranty, expressed or implied. Forento does not warrant or guarantee that the Services will be provided without interruptions, that any non-conformity arises, nor that the Services are free from defects and other errors. Forento's websites and applications are provided on an "as-is" basis and Forento does not provide any express warranties including without limitation regarding the standard, delivery, timing, and security of the Services. Forento will use its best efforts to ensure the availability of the Services.
Forento reserves the right to modify, suspend, remove, and amend the Services, including the content of the Services, in its own discretion and without prior notice. Amendments that significantly alter the Customer's use of the Services will, however, be announced to the Customer at least 30 days before the change becomes effective whereupon the Agreement may be terminated in accordance with the principles of clause 7.2.
Forento is not responsible for services, or any other activities provided by its associated partners or any other third parties (including when the Services include links to websites provided by third parties). Forento is not responsible for the acts and omissions of End-Users. Further, the Services may be integrated with or provided in connection with third-party services or content, as informed by Forento. Forento does not control these third-party services or their contents. Customer is advised to carefully review any agreements, terms and privacy policies relating to the services and/or their content of such third parties.
Forento may suspend the provision of the Services, for example in case of scheduled maintenance or in the event of a virus, worm, trojan or other attacks on Forento's IT environment.
The Customer represents and warrants that the data, information and/or content it has inserted and processes in the Services, including all products, and/or any other features that may be linked from the content are lawful.
In the event that the data, information, content and/or products provided by the Customer to the Service are claimed to be unlawful or illegal in any jurisdiction, the Customer accepts full responsibility and shall reimburse any costs that Forento may incur in relation to such claim. This includes but is not limited to any virus or other distracting program or device that could incur or injure any computer system.
Any claim for compensation by Customer must be made at least two (2) months after the date when Customer first became aware of the circumstances which entitle to compensation. Notwithstanding anything said in this Agreement, Forento does not seek to limit liability in respect of mandatory laws and regulations and, in particular, in respect of consumers.
The provisions of this paragraph 11 shall apply without limitation and without restriction in time.
The duration for the Customer's right to use the Services may be either monthly or yearly ("Subscription"). A monthly Subscription renews for continuous, one-month periods spanning the first day of the calendar month to the last day of the calendar month. A yearly Subscription renews for continuous, twelve-month periods spanning the first day of the first calendar month to the last day of the last calendar month.
Customer may terminate the Subscription at any time by following the instructions available on Forento's website.
The Subscription will automatically renew at the end of the applicable Subscription period, unless it is terminated before the end of the then-current Subscription period. The termination will take effect the day after the last day of the current Subscription period. Forento does not provide refunds or credits for any partial Subscription periods.
If Customer files a complaint, such complaint may be sent to Forento by email, using the following contact details: [email protected].
In the event Customer is a consumer, the Customer also have the right to report or file a complaint to the general complaints board in its country. The Swedish general complaints board is National Board for Consumer Disputes (ARN): arn.se.
In the event Customer is a consumer the Customer may, in case of a transnational dispute, avail of the online dispute resolution platform of the European Union, which is available here: ec.europa.eu/consumers/odr.